Promotional Products Account Manager Job Description

Title: Account Manager/Customer Service Rep Department(s): Promotional Products Division Reports to: Director, Promotional Products Location: Wheeling, Illinois

Job Summary:
• Promotional Products Division looking for energetic, self-motivated, and professional Account Manager to work directly with sales team and their customers to ensure the highest quality customer experience

Responsibilities:
• Provide pricing and delivery information, process orders, and prepare proposals.
• Manage projects from inception to delivery
• Coordinate multiple projects under tight deadlines in a fast paced environment
• Communicate directly with customers either by telephone or email
• Build and maintain excellent relationships with customers, suppliers and colleagues
• Work collaboratively with sales team to accommodate customer requests
• Respond promptly to customer inquiries
• Handle and resolve customer complaints in a professional manner
• Maintain Professional attitude towards customers and co-workers
• Contribute to the success and growth of the Promotional Products Division

Experience and Qualifications:
• 3+ Years of Account Management/Customer Service or Sales Experience in Promotional Products Industry
• Ability to work independently and be self motivated to work with minimal direction
• Strong PC Skills-Microsoft Office & ESP/SAGE Proficient. Ability to learn new programs quickly with limited training
• Proven ability to multi-task in a time sensitive and deadline driven work environment
• Demonstrated problem solving and decision making skills
• Strong organization and time management skills
• Detail oriented
• Excellent Interpersonal and Communication Skills-verbal and written
• College Degree(preferred)

If interested, please send resume to: jobs@npn360.com

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.